Here are the answers to some commonly asked questions regarding shopping at www.pureclinica.com.
The website is operated commercially by Kinetic Forward LLC under a brand licensing and services arrangement. For customers located within the European Union, purchases are made from Pureclinica EU OÜ as the seller of record and responsible food business operator for products placed on the EU market.
For customers outside the European Union, the seller of record may vary depending on the delivery location and applicable market structure. The relevant selling entity will be clearly identified at checkout.
If you cannot find the answer to your question, please contact us at sales@pureclinica.com
All credit and debit card purchases are processed through secure third-party payment providers such as PayPal, Amazon Pay, and other supported payment gateways using encrypted secure server technology.
Your payment details are transmitted directly to the payment provider and are never visible to, stored by, or accessible to the seller of record, Kinetic Forward LLC, or any customer service providers. We do not store credit or debit card numbers on our servers.
For additional information on payment security and data storage, please refer to the documentation provided by your chosen payment provider.
What methods of payment do you accept?
We accept payment through supported third-party payment providers, including PayPal and Amazon Pay, as well as standard card payments.
Accepted payment methods may include:
PayPal account payments Amazon Pay Visa MasterCard American Express Electron Other regionally supported debit or credit cards
Available payment methods may vary depending on your location and the options displayed at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide.
However, product availability may vary by destination, and certain products may not be available for purchase or delivery in all regions due to local regulatory requirements, carrier restrictions, customs regulations, or local import laws.
Orders placed in the United States before 2:00 pm Eastern Time (Monday to Friday) are generally dispatched the same business day.
Orders for the UK and EU are typically dispatched the same business day if placed before 1:00 pm UK time.
Orders to other countries are shipped using international mailing services.
Delivery times vary by destination and customs processing and may take up to 28 days for some international locations.
What should I do if there is a problem with my order?
Please contact us as soon as possible.
If your order is incorrect, damaged, or lost in transit, we will work to resolve the issue promptly. Where appropriate, we will arrange a replacement or refund.
We aim to respond to all enquiries within one business day.
Customer service is handled by the Pureclinica support team. Responsibility for resolving order-related issues remains with the seller of record for your purchase, as identified at checkout.
How soon can I expect my order?
If your order is received before 2:00 pm Eastern Time, Monday to Friday, it will usually be dispatched the same day. Orders placed after this time or on weekends and public holidays will be dispatched the next business day.
Once your order has been dispatched, you will receive a tracking number so you can monitor its progress.
Estimated delivery times:
USA: Depending on state but we aim for within 48 hours. UK: usually within 72 hours, often faster EU: 5–7 business days International: up to 28 days depending on destination and customs processing
How can I cancel a subscription?
If you placed a subscription order, you would have received an email containing a link to manage your subscription.
Using this link, you can modify, pause, or cancel your subscription.
If you no longer have the email, you can log into your account on our website and access your profile page. There you will find a button labelled “Manage my subscription”.
If you do not have an account, you may contact us at:
Subscription cancellation is only possible after your second shipment (first refill) has been processed. This policy is in place to prevent misuse of subscription discounts and free shipping offers.
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I started this for blood sugar support and within a couple of weeks my energy felt much more stable. No more mid-afternoon crashes or intense carb cravings. I’ve tried standard berberine before and it upset my stomach — this one doesn’t. Feels like a much more advanced formula.
Nicely packaged, and delivered promptly. The tablets are a nice size and fairly easy to swallow. I bought them to give a little boost to lowering my BP. It's early days, so I dont know if they do that exactly, but Green Tea extract is good for me anyway. I will definitely buy more when they run out.
