Returns Policy

We pride ourselves on ensuring our products are made and packaged with the utmost care, but we understand that sometimes returns are necessary.

At Pureclinica, we offer a 60 day return policy to our customers. If more than 60 days have passed since your purchase, we can’t offer you a refund or exchange.

Return Material Authorization (RMA)

All returns shall be handled in accordance with Pureclinica's RMA Procedures. For each return requested during the sixty (60) day return period, you must request an RMA Number.

Any unauthorized return received by Pureclinica. will be returned at your sole expense. If an RMA number is issued by us, and we fail to receive your return within sixty (60) days of issuance of the RMA number, we reserve the right to cancel the RMA upon written notice to you and retain any monies received by you for said return.

You may cancel an RMA prior to your shipment of the return upon written notice to us. Upon receipt of your notice, we will cancel the associated RMA number. If we receive the return within sixty (60) days of issuance of the RMA number, we will process the return with two (2) business days. You shall receive a refund in the form of credit to your credit card or debit card or PayPal account used for the said transaction within thirty (30) days from completion of the return process.

If you need to initiate a return, please do so here: https://pureclinica.com/pages/contact-us 

or by email at sales@pureclinica.com

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we despatch it by contacting our customer care team at sales@pureclinica.com

You will need to give us your name and address details, as well as your order number.

If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep. 

Cooling off period

The following is a statutory legal notification regarding your rights.

When you order from us online, you are entitled to a cooling off period during which you can return your goods without any penalty. The statutory cooling off period is 30 days within the USA, the E.U, and the U.K.

This period starts the day after the product is received by you and ends 30 days after the day following delivery of the goods.

However, we have voluntarily extended our return policy beyond the statutory period to 60 days.

Return Costs

Please note that returning any items is at the expense of the customer with the exception that in the event that we send out an incorrect order, we will pay for the return postage costs.